To learn how Tudodesk notifies your agents and teammates when customers send messages, read on.
β
Email notifications
For agents, we delay sending chat and email messages for 2 minutes if a message is not marked as read by a user.
Browser and audio notifications
These are sent immediately.
We notify you in the message center when a new message arrives
Audio notifications are triggered by live chat messages
Forwarding rules
We forward any email message that are unread for 2 mins to the agent assigned to the ticket.
We forward any chat conversation that remains unread for 2 mins to the agent assigned to the ticket.
We forward any attachments.
If the agent who the ticket is assigned to is deactivated or is a workshop tech user we forward to the domain administrator.
Forward all override rule can be set to route all notifications to one designated agent/admin.
No forwarding rule can be set to turn off this feature.
Related