SMS Opt-In Process for Vendors
To ensure our customers have the best experience with Tudodesk and maintain transparency about SMS notifications, it's crucial you follow a consistent opt-in process. Here's a step-by-step guide to help you obtain clear consent from customers:
You can learn more about A2P consent in this article below:
1. Offer the Opt-In:
During customer check-in, offer the opportunity to opt-in for SMS notifications. This service provides real-time updates on work orders and repairs, enhancing customer experience.
2. Provide a Verbal Overview:
Before customers decide to opt-in, briefly inform them about the benefits of these SMS notifications. This ensures they have a clear understanding of what to expect.
3. Present the Opt-In Form:
Each customer who's interested should be given the paper form to read and sign. The form clearly states the terms of the service:
Tudodesk SMS Notification Opt-In Form
Full Name: _______________
Mobile Number: _______________
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Dear Customer,
By opting in, you will receive timely updates on work orders and repairs via SMS notifications, powered by Tudodesk.
Benefits:
1. Real-time updates on repairs and work orders.
2. Direct communication for clarifications or approvals.
3. Quick assistance – reply to any message for help.
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Consent:
By signing below, you give consent to receive SMS notifications related to your work orders and repairs, understanding that:
- The phone number provided will solely be used for these updates.
- Opting out is possible anytime by replying 'STOP' to any message.
- Tudodesk ensures data privacy in compliance with regulations.
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Signature: _______________ Date: ____________
4. Maintaining Records:
Ensure you safely store the signed opt-in forms. They serve as tangible proof of the customer's consent and might be needed for compliance checks.
5. Ongoing Training & Compliance:
We'll periodically provide updates and training materials to ensure this process aligns with evolving regulations and best practices. Stay tuned to our communications and ensure your staff are informed.
Your cooperation in ensuring a consistent and transparent opt-in process is crucial for maintaining customer trust and meeting regulatory standards. For further queries or clarifications, please consult our dedicated vendor support line or refer to the help center.