Documents and tickets that are "archived" are removed from the real-time boards. This helps your team focus on what is "in-hand".
Archived tickets are not lost they can still be located in any of the following ways.
From document search
From the project explorer
From a linked document
From a customers profile
From document search
You can locate a document or ticket archived or un-archived from the document search.
Click the document icon in the left side menu bar
In the search box type in any document ID, reference, or keyword to search.
Using a filtered list or smart view
Learn how to create smart filtered lists of documents such as all closed work-orders.
From the project explorer
Open an existing document or ticket
Click "show menu"
Click "Documents"
All documents in that project are listed whether archived or un-archived.
From a linked document
Open an existing document
In the top right of the document info box locate the "Related box"
If any document (archived or un-archived) is linked to this document click the link to open.
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