Has your session closed?

Try logging out and see if you can log back in. This often fixes issues.

Has your account access/login been blocked?

Try logging out and see if you can log back in. If your account is blocked, contact your domain administrator.

Do you have a stable internet connection?

Check your connection. A DNS route issue that connects your device to our application servers can cause connection issues. This means other sites may work as expected. Check your network, reset your router, reset your device. If other devices/teammates have the same issue, it will suggest a network issue.

Do you have a lot of tabs open?

Try closing down all tabs or, better still, resetting your browser.

Are you running more than one tab of our app in your browser or multiple logins on one device?

It is not advisable to run multiple app copies in the same browser or device.

Are you using a shared login?

Using the same login across many devices or multiple users can cause unexpected issues.

Does your browser need a reset?

Your browser may need to be restarted or the cached cleared. To hard reload the app, follow the instructions below:

https://help.tudodesk.com/en/articles/3815227-how-do-i-hard-refresh-my-browser

Is our application experiencing issues?

We may have issues at our servers or across our third-party partners, or on the internet. In this case, we usually report issues as fast as we can by email to all users.

Send a chat message in-app or email: [email protected]:

Tell us: