Troubleshooting issues, connectivity, non-responsive buttons and
Glitches.
Set-up
Tudodesk back-office
JDS (Job Display System)
What's this for?
Buttons are not working
Pages are not working
I am getting error messages
The app is running slow
The app takes a long time to load
Try:
Login, log out
Reset browser
Reset device
Reset network router
Try a different browser: Chrome, Firefox, Safari.
If you are having issues go through the checklist below:
Has your session closed?
Has your account access/login been blocked?
Do you have a stable internet connection?
Do you have a lot of tabs open?
Are you running more than one tab of our app in your browser or multiple logins on one device?
Are you using a shared login?
Does your browser need a reset?
Is our application experiencing issues (we will notify you by email)
Has your session closed?
Try logging out and see if you can log back in. This often fixes issues.
Has your account access/login been blocked?
Try logging out and see if you can log back in. If your account is blocked, contact your domain administrator.
Do you have a stable internet connection?
Check your connection. A DNS route issue that connects your device to our application servers can cause connection issues. This means other sites may work as expected. Check your network, reset your router, reset your device. If other devices/teammates have the same issue, it will suggest a network issue.
Do you have a lot of tabs open?
Try closing down all tabs or, better still, resetting your browser.
Are you running more than one tab of our app in your browser or multiple logins on one device?
It is not advisable to run multiple app copies in the same browser or device.
Are you using a shared login?
Using the same login across many devices or multiple users can cause unexpected issues.
Does your browser need a reset?
Your browser may need to be restarted or the cached cleared. To hard reload the app, follow the instructions below:
Is our application experiencing issues?
We may have issues at our servers or across our third-party partners, or on the internet. In this case, we usually report issues as fast as we can by email to all users.
How to get help report a BUG or issue:
Send a chat message in-app or email: [email protected]:
Tell us:
your organization domain
Device
Browser
Issue
Steps to reproduce
Screen shots if possible