Set-up
Tudodesk back-office
JDS (Job Display System)
What's this for?
I can not login
I can not load the login page
I can not get in to back-office app
I can not get in to JDS (Job Display)
I can not login (Check this list)
Has your access been blocked
Has your trial been cancelled
Is your account unpaid
Are you using the correct email (the login is case sensitive)
Are you using the correct password
Do you have CAPS LOCK on
Are you adding spaces or added capital letters in your email address
Are you entering the email exactly as it was entered when your account was created.
Is your network connected
Is our application experiencing issues (we will notify you by email)
Is the user a tech-user and do you have tech users blocked from accessing back-office?
Try
Follow the login guide
Reset your computer
Check your network connection can you access other sites
I forgot my password
Use the forgot password option.
Make sure your email is correct and entered in the write case format no spaces
Check your spam folder.
Make sure the administrator of the domain has sent you an invite to login.
How to un-block tech users from back office
You can restrict access to back-office so that tech users can only access JDS not back-office. If they attempt to login they will receive an "Access Denied" error. You can unblock access by following the steps below:
Go to back-office (You will need a min of Admin rights)
Go to settings
Scroll down to the 'Restrict access for tech users section'
Uncheck the Block tech users option
Click Save
Login from a different device
If you can, try to login on another device connected to the same network (such as your Wi-Fi network), as well as one that's not connected to your network (such as over mobile data).
If this option works the issue is with your device.
Try:
Reset device
Clear browser cache
Hard reload our application if it is stalling.
Try loading the app in incognito, private, or secret mode.
If our app opens fine on another device, there's a chance one of your web browser plugins or extensions is preventing the app from loading. If the app loads in your browser's private browsing mode, you can usually solve the problem by disabling browser extensions, clearing your cookies, or resetting your browser to its original settings.
Here's how to open private, incognito, or secret mode on different browsers:
Computer:
Chrome, Edge, and Safari: Press Command + Shift + N (Mac) or Control + Shift + N (PC).
Firefox: Press Command + Shift + P (Mac) or Control + Shift + P (PC).
Mobile:
Chrome: tap the three dots next to the address bar and select New Incognito tab.
Safari: Tap the two overlapping squares at the bottom-right corner, and then tap Private at the bottom-left.
Samsung Internet: Tap the two overlapping squares at the bottom, and then tap Turn on Secret mode.
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