How to change the account owner (Administrator)
Set-up
Tudodesk back-office
Mac or PC
What's this for?
This article explains the steps required to switch the account owner or remove the administrator from an account.
What you should know
The administrator has overall control of an account.
An admin user can not remove the administrator.
To remove the administrator, we require written authorization from the administrator. Suppose this is not possible and the administrator is a company employee. In that case, we need written consent from the company owner or a representative explaining the situation/why the administrator must be removed.
We can not change the administrator of trial or unpaid accounts.
Steps:
Go to the job settings>agents and locate the email of the administrator from the agent list.
Contact the administrator and ask them to send a written authority to [email protected].
Send an email from the new administrator's email address with the domain name of the account, which you can find from the URL in the browser when logged in: [Yourcompany].tudocommerce.com. We also require the full name of the new administrator.
If it is not possible to contact the current administrator, send us a written authority from the company explaining why the account needs to be changed, along with the name and email of the current administrator and the new administrator.
Change of administrator can take up to 72 hours Tudodesk may need to contact the current administrator for verification.