Administrator
The administrator role has the highest level of access and is privileged only to the user who created the domain account (organization). The administrator has full control to the account, settings and domain and is the only user who can manage the subscription and billing of the account as well as deactivating other users
Admin
Any Tudodesk user can be granted the Admin role. The admin role has all the same level of access to the account, data and settings but has no access to billing or subscription upgrades.
Admin users can access
Settings
Company settings - name, address, currency.
Agents - view, edit, change the role of other agents except the administrators account.
Widgets
Coupons
Integrations
User privacy
Automation's
The macro bar
Board settings
Templates
Canned messages
Access custom macro buttons on the custom macro bar restricted to 'Admins only'
Agents
Agents have restricted access and in general are not privileged with access to the settings of the domain. But other wise can access all boards, transaction data, documents, messages, files and contacts.
Agents can not access:
Settings
Company settings
Agents
Widgets
Coupons
Integration settings such as payment gateways
User privacy
Automations
The macro bar - Settings and any button's set as "Admin only"
Board settings
Users/Technicians
These are the lowest grade of user on an account and have high level of restriction. This account is designed for production floor users who don't need direct access to your company data.
Users inherit all of the restrictions of an agent plus:
No access to the message center
No access to the feed
No access to search
No access to the project document explorer
No access to notifications.
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