The support ticketing app can be used to store, track and manage support requests and issues raised by customers.
Channels your customers can use to initiate support requests:
- By having a telephone call with you.
- By filling out a contact request form on your website.
- By sending an email.
All support requests, from all channels, are turned into Tudodesk's support tickets. Tickets capture your customer's initial request for support and record all the conversations your agents have with the customer along the way to solving their issue.
You can place the embeddable contact form on your website making it easier for customers to request support and ask questions.